1. General Rule

Refunds are rigorously reviewed on a case-by-case basis by our billing department. A refund is not automatic simply because an order has been placed or funds have been deposited into your account.

2. Eligible Refund Cases

A refund may be formally approved if:

• An order cannot be started within the stipulated delivery timeframe.
• An order remains entirely undelivered for an unreasonable time without prior network warning.
• A system deposit was charged incorrectly or duplicated due to a confirmed technical error on our end.

3. Non-Refundable Cases

Refunds are strictly not issued for the following scenarios:

• Fully completed orders or partially delivered orders that are already receiving engagement value.
• Customer mistakes such as entering incorrect links, wrong usernames, switching accounts to private mode mid-delivery, deleting posts, or changing usernames.
• Natural drop-offs or delays caused by third-party platform algorithm changes, major updates, or sudden network outages.

4. Cancellation Requests

Once an order has entered processing status, it cannot be stopped. An order can only be actively cancelled if it has not yet started and a cancellation is technically possible via our API provider.

5. Refund Method

Approved refunds are primarily credited back to your SMM Birds Panel dashboard balance. Refunds to the original payment method are only processed in specific cases where the payment gateway allows direct reversals.